Frequently Asked Questions

How do I book a house clearance?

Simply contact us via our online form, email or call our friendly team to arrange a free, no-obligation quote at your convenience.

Do you recycle items?

Yes, we are committed to sustainability. We sort all items to ensure that as much as possible is recycled or donated to local charities. Any waste items are responsibly taken care of using our commercial waste licence.

Can you help if I live abroad?

We manage everything remotely for long-distance families, handling keys and access with total care while providing regular digital updates.

Are you fully insured?

Absolutely. Care-in Clearance is fully licensed and insured, providing you with complete peace of mind throughout the entire process.

Services & Logistics

How are your clearance services priced?

Pricing is based on the volume of items to be removed and the labor required. We provide a transparent, no-obligation quote after assessing the scale of the job, ensuring no hidden costs.

What areas do you cover for clearances?

We proudly serve all of Surrey and surrounding areas. Please contact us with your location to confirm service availability in your specific neighbourhood.

How far in advance should I book?

We recommend booking 1–2 weeks in advance to secure your preferred date. However, we understand that needs can arise suddenly and always strive to accommodate urgent requests where possible.

Can you clear just one or two rooms rather than a full house?

Absolutely. Whether you need a full property cleared or just a single room, loft, garage or specific area, we provide a bespoke service tailored to your exact needs to ensure the process is as convenient and stress-free.

Compassionate Care

How do you handle sentimental items and heirlooms?

We prioritize your memories. Our team is trained to identify and set aside items that may hold emotional value, ensuring they are returned to the family safely before any clearance begins.

Is our privacy protected during the clearance process?

Absolutely. We maintain strict confidentiality. Any personal documents or sensitive items found are either securely shredded or handed directly to the family to ensure complete privacy.

Can we walk through the home together to discuss my wishes?

We offer a pre-clearance visit to walk through the property together. This allows us to note sentimental heirlooms, follow your specific instructions, create a plan that fits your family, and offer an accurate quote.